1. GENERAL CONDITIONS OF SALE

These General Conditions of Sale govern the purchase of the products and services offered on this website cruellio.com, carried out remotely and made available via the internet, in compliance with Italian legislation on distance contracts referred to in Legislative Decree 70/2003, to the Legislative Decree 206/2005 and subsequently integrated with thearticle 49 of Legislative Decree 21/2014 of Consumer Code (ex art. 52).

The products are sold by the Azienda Agricola Ginevra Falconi (VAT number IT15078651005), owner of the site and the domain (hereinafter referred to as Salesperson).

Before sending the order theBuyer you are required to carefully read these General Conditions of Sale which are available to you on the site: cruellio.com – to allow storage and playback.

1a. APPLICABILITY OF THESE CONDITIONS OF SALE

The General Conditions of Sale exclusively regulate the offer, forwarding, acceptance and execution of purchase orders for the products and services offered on the site https://www.crudelio.com

1b. PRICES

2. CONCLUSION OF THE CONTRACT

  1. The purchase order is made by sending theBuyer of the “order form” (also called “Shopping Cart“) in electronic format, for one or more products, and by transmitting the aforementioned order form to Salesperson, electronically, following the relevant instructions.
  2. The order form contains: a reference to these General Conditions of Sale and to the Information on the right of withdrawal, a summary of information on the essential characteristics of each product ordered and the relative price (including all applicable taxes and costs), the list of accepted means of payment and the methods of delivery of the purchased products, the shipping and delivery costs, as well as the conditions for exercising the right of withdrawal and the methods and times for returning the purchased products.
  3. Activities required before proceeding with the purchase of the products, by sending the order form: theBuyer is required to carefully read the General Conditions of Sale and the Information on the right of withdrawal, theBuyer he is also required to verify the correspondence of the data entered which he will have the burden of correcting in case of errors.
  4. Product prices may be subject to updates and changes. L'Buyer is obliged to verify the final sales price before submitting the relevant order form.
  5. By sending the order form theBuyer declares to have understood and accepted its contents, as well as the General Conditions of Sale and Use, the Privacy Policy, the legislation on the right of withdrawal. Failure to fully accept such contents will result in the order not being able to be processed. The contract is considered concluded with the acceptance of the order by the Salesperson, after verifying the correctness of the data. This acceptance will be communicated toBuyer via a confirmation email to the email address indicated.
  6. Once the contract is concluded, the Salesperson will take charge of the purchase order andBuyer you will be able to view the orders placed by accessing your profile and consulting the appropriate section./
  7. The Salesperson reserves the right not to process purchase orders that are incomplete or incorrect, that are not followed by successful payments, or in the event of unavailability of the products. In these cases, the Salesperson will inform theBuyer of the above impediments and returning any sums already paid for the products purchased within the legal deadlines, without further compensation.

In the aforementioned cases, the contract must be considered legally terminated.

In these cases the Salesperson will communicate toBuyer, within ten (10) days starting from the day following the day on which the order was sent, the relevant declaration of termination of the contract.

3. PRODUCT INFORMATION

  1. The essential characteristics of the products on the site are shown on the page relating to each product.
  2. The representations of the products on the site correspond to the photographic image of the products themselves. This image has the sole purpose of generically presenting the products and theBuyer is therefore aware that it may not be exactly representative of every characteristic of the products themselves, as they may in fact differ in color and size. In any case, reference must be made to the literal description of the product.
  3.  

4. PAYMENTS

  1. Payment method: theBuyer you will be able to pay the price of the products and the related delivery costs by credit card, PayPal, bank transfer.
  2. Credit card
    The circuits on which it is possible to purchase within the site are: Master Card, Visa, Maestro, Discover, American Express, Carta Aura.
    For maximum safety purposes, theBuyer will carry out the payment transaction directly on the PayPal secure server (https://www.paypal.com) or alternatively where the appropriate option is active and selected by theBuyer Stripe (https://www.stripe.com).
  3. The Site does not store your credit card number.Buyer, although, thanks to the protected communication system of the reference credit institution, from the second expense, theBuyer himself will be able to proceed with the purchase without entering his data again. The relevant credit institution uses the SSL protocol to encrypt the data transmitted between its server and the browser of theBuyer.
  4. PayPal
    Once the order has been confirmed, theBuyer you will be redirected to the PayPal website (https://www.paypal.com) where you will make the payment with your account, or using a card, including a prepaid one.
  5. Bank transfer
    Within a few minutes of placing the purchase order, theBuyer you will receive a summary of your order via email and the information to make the payment by bank transfer. The requested goods will not be shipped until the funds have been transferred to the bank account of Salesperson.

5. CONFIRMATION OF RECEIPT OF THE ORDER

Once the order has been received the Salesperson will check the availability of stocks to process the order. In the event that a product is not available, Customer Service will send a communication to theBuyer who will be able to decide whether to confirm the shipment or cancel it.

At the time of execution of the contract, theBuyer you will still receive an email confirming receipt of the purchase order sent. The communication contains a summary of the general and particular conditions applicable to the contract, of the withdrawal, the order number, the summary of the shipping and billing data, the list of the products ordered with their essential characteristics, their price and the amount paid.

6. TRANSPORT AND DELIVERY

The products purchased on the site will be delivered to the address indicated by theBuyer in the purchasing process.

The Salesperson will issue an invoice for the goods shipped for each order placed, sending it to Buyers in digital or paper format only upon request received via email to the address info@crudelio.com or by calling the number +39 338 6263033 of Customer Service. The information provided by the invoice will be used to issue the invoice.Buyer during the purchase process. No changes to the invoice will be permitted after it has been issued.

Delivery costs are borne by theBuyer and are distinctly specified during the purchase procedure.

All purchases will be delivered by express courier from Monday to Friday, excluding holidays and national holidays. The Salesperson is not responsible for unforeseeable delays.

Once the products have been shipped, theBuyer you will receive a confirmation email.

Except in cases of force majeure or unforeseeable circumstances, the products ordered will be delivered, in Italy or abroad, within a period of 7 (seven) working days starting from the day following the day on which theBuyer sent the order unless theBuyer himself does not receive - within the same deadline - the communication of the impossibility of delivering the goods ordered following the unavailability, even temporary, of the products. In that case theBuyer will have the right to choose one or more alternative products. In case theBuyer decide not to choose alternative products or cancel the order, the Salesperson will refund any sums already paid by theBuyer within the same deadlines.

In case theBuyer would like to indicate a new address for delivery, you will have to contact Customer Service who will give the Courier authorization to proceed.

7.

7. RIGHT OF WITHDRAWAL (For Consumers)

If you purchase as a Consumer, you have the right to withdraw from the contract without penalty and without specifying the reason within 14 days of receiving the products.

How to exercise the right of withdrawal

In accordance with the Consumer Code, you can activate the withdrawal procedure quickly and without having to log in: 👉 Click here to start the online return procedure and complete the online form. You will immediately receive a confirmation email with the exact date and time of submission (legal timestamp).

Alternatively, you can still send any explicit written statement via email to ginevra.falconi@gmail.com or by registered mail to our office address.

Return Policy

After submitting your request, you must return the products at your own expense within 14 days to the following address:

FALCONI GINEVRA PROVINCIAL ROAD AIONE KM 13,400, SNC – 58054 SCANSANO (GR)

Products must be returned intact, unused, and in their original packaging. For health and hygiene reasons, Cosmetic/food products must not have been opened, tested, removed from the warranty seal or damaged.

Reimbursement

We will refund the full amount paid for returned products within 14 days of notifying us of your decision to return them. The refund also includes the shipping costs incurred at the time of purchase, at the standard rate, which is the cheapest shipping method we offer. The refund will be made using the same payment method used for the initial purchase.

Note: As required by law, we may withhold reimbursement until we have received the products back at our warehouse or until you have demonstrated, through appropriate documentation, that you have sent them back.

Defective or incorrect products (Legal Guarantee)

If you receive a defective, damaged, or incorrect item, please contact our customer service immediately. In this case, we will cover the entire cost of returning or replacing the item.

 

    8. DEFECTS OF CONFORMITY

    In the event of defects in product conformity, theBuyer you must immediately contact the email address info@crudelio.com

    The legal guarantees provided for by articles 129, 130 and 132 of the law apply to the sale of the products Consumer Code. L'Buyer has the right to restore, without charge, the conformity of the goods through repair or replacement or to an appropriate reduction in the price or termination of the contract. L'Buyer forfeits these rights if it does not report to Salesperson the lack of conformity within two months from the date on which he discovered the defect.

    In any case, any right of theBuyer to compensate for damages of any nature, or liability actions of any kind, resulting from non-acceptance or fulfillment, total or partial, of an order.

    9. ERRORS

    Although the information relating to the products provided on the site is constantly updated, it is not possible to guarantee the complete absence of errors.

    The Salesperson reserves the right to correct errors, inaccuracies or omissions even after sending an order, or to modify or update information at any time without prior notice.

    10. COMPLAINTS

    1. Any complaints must be addressed to Salesperson by sending an email to info@crudelio.com or by calling the following number: +39 338 6263033 or by registered letter with return receipt to the following address

    11. APPLICABLE LAW AND JURISDICTION

    The contract for the sale of products on the site https://www.crudelio.com is intended to be concluded in Italy and regulated by Italian law. For the resolution of disputes arising from the conclusion of this distance selling contract, if theBuyer is a consumer, the territorial jurisdiction is that of the Court where his municipality of residence or elective domicile is located if located in Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Viterbo.
    These General Conditions of Sale may be modified, also in consideration of any regulatory changes.

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